Terms & Conditions

The following Terms and Conditions apply to the use of the website: www.tarakona.nz

By accessing, using, browsing and/or selecting goods & services for purchase on this website, you agree that you understand, accept and agree to be bound by these Terms & Conditions.

Reference to "Tarakona", "we", "our", "us" or "the Company", in these Terms & Conditions shall mean TARAKONA LTD.

We reserve the right to review, change and amend these Terms & Conditions at any time. Changes will be effective immediately and we have no obligation to notify you of any changes that may be made. We have made every attempt to ensure the information on our website and Shop on Line is true and accurate. However, we will not warrant its accuracy and completeness and we will not be responsible for any errors or inaccuracies and completeness on this website.

Your use of our website and our "Shop on Line" represents an agreement by you that you agree to our Terms & Conditions and any amendments made.

Our website and online shop has been designed for your information, convenience and ease of purchasing. We take available steps to prevent unauthorised access to our website. However, we will not be liable for any damage or loss if any party gains unauthorised access to the website and Shop on Line.

You are not permitted to purchase on our website for the purposes of resale, unless agreed with the Company prior to any purchase.

You are authorised to print a copy of any information contained on this website for your personal use only and not for commercial purposes.

All copyright of text, graphics, designs, logos and registered trade marks on our website is the property of Tarakona Ltd, and should not be used for commercial gains or in a manner which may be misleading, confusing or deceptive.

Through our website and promotional programmes it is necessary to obtain certain personal details. These are required for instance to deliver goods to you or even to deliver one of our promotional give aways.

Customers through purchasing through our Shop on Line will provide information of themselves, such as name, email address, phone contact etc.

We do not disclose, sell or trade any of this information to others entities. We do however, use this information to improve our promotion and marketing of our products whether through our website or via our email promotion campaigns.

Any credit card payments made online for purchases on the Company's website are transacted by Stripe. This system of payment securely authorises credit card payments prior to any charges made to your card.

Security of our systems and personal information is important to us at Tarakona but we cannot take responsibility for any damage, loss, misuse, disclosure, alteration or destroy of any personal information which you have submitted to us.

PRICING POLICY

All prices stated in our Shop on Line are in New Zealand Dollars.

New Zealand customers will also be charged the prevailing GST on these prices.

The Company reserves the right to amend product prices and/or shipping charges at any time without prior notice. The Customer will pay the Company for the products ordered at the time the order is placed and submitted to the Company’s email address.

Customers who have decided to purchase through our Shop on Line agree to pay the prices for the products ordered plus a shipping charge. The Company may decide to have a FREE shipping policy from time to time with selected conditions such as quantity purchased or within certain regions.

The Company will make every effort to ensure products ordered are delivered but will not be held accountable if selected products are out of stock or unavailable.

DELIVERY POLICY

Deliveries will be made to the address provided with the details at time of order. The address must be accessible & safe for the courier company to deliver and drop off. Should the courier company decide not to leave the goods as deemed not safe or no one at home to accept and sign for the goods, a note will be left at the address for collection point of the goods at an alternative address, likely to be the Courier’s local depot.

Please supply a physical address for all orders. We are unable to deliver to PO Boxes. The courier will require a signature upon delivery. If you are not at home when the courier calls and you have not requested special delivery instructions at the time of ordering, the courier will leave a card with contact details so you can arrange a suitable alternative delivery time.

If you request goods to be left in a specific location at your home in your absence, this gives permission for the courier to leave the delivery without a signature.

New Zealand deliveries will typically take 1 to 4 business days for North Island deliveries; 2 to 5 business days for South Island deliveries. Delivery times for rural delivery cannot be easily determined due to some remote areas of RD addresses. We will not be held liable for delays in delivery whether the delay has been caused beyond the Company’s control or not.

Some delays may also occur around the Christmas period due to the heavy volume of freight moving around New Zealand.

RETURNS & QUALITY POLICY

Our products have a minimum shelf life of two (2) years unopened. Certain teas, like fine wine, mature with age and their flavour and taste develop and strengthen. Upon opening, products should be kept cool and dry or refrigerated and used within twelve (12) months or otherwise as stated on the label. Once the goods are in your possession we cannot be responsible for any fault with the products because their care is out of our control.

However, if we agree with the Customer that the product(s) were delivered in a damaged/not-fit-for-use/spoiled condition, the Company will either refund the purchase price of the said product(s) in question or replace the product(s). Exception to this is in the case of a manufacturing fault or product recall only, where it is the Company’s liability to refund any product in question.

LIABILITY & INDEMNITY POLICY

The liability of the Company, for any loss, injury, or damage arising from any defect or non compliance of a Product shall not exceed the value of the purchase price.

The Company and/or its employees/agents shall not be liable for any consequential damage or loss of any kind in relation to the Customer's use of the Shop on Line or delivery/non-delivery of any products.

The Customer also agrees to indemnify the Company and its employees & agents against all liabilities, losses, claims and expenses that may have suffered or incurred and all claims and demands made against the Company its employees and agents, arising from the Customer’s use of Shop on Line and any breach of our Terms & Conditions or delivery or non-delivery of products.